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Popular FAQs

• What is the status of my order?

  Shipping: When your order is shipped from the warehouse, you will automatically receive an email confirmation with tracking info. Items typically ship 2 business days from order placement unless the item is backordered. In the event of a backorder, projected in-stock shipment dates are reflected on product pages (prior to purchase).
  
  Tracking Info: once you receive tracking info, your item is in the hands of the carrier and we strongly recommend contacting them directly for transit status. For orders shipped via USPS, please note USPS only guarantees scans upon arrival and therefore may not show updates in transit. Please allow up to 7 days for delivery before contacting BioLite regarding USPS orders.
  
  Changes to order: If you have specific questions regarding your purchase such as credit card information, personal info changes, etc, please fill out the contact form.

• Where can I find the manuals & videos?

  Manuals for all of our products are available on our instructions page.
  
  For select products like the HeadLamp 330, FirePit, and CampStove, detailed instruction videos along with helpful timestamps can be found on our YouTube Channel

• How do I qualify for free shipping?

  Orders over $55+ may qualify for Free Standard Ground Shipping depending on the size and weight of items in your order. Please note that FirePit+ and FirePit Cooking Kit are subject to an oversize fee of $25. You can find this and other shipping info on our Shipping Page.

• Do you ship internationally?

  Yes, we ship to most countries. To place an order, please confirm your region by selecting the appropriate storefront in the top right corner of the BioLite website:
  
  For Canada, please select "Canada"
  
  For Europe, please select "Europe"
  
  For United Kingdom, please select "United Kingdom" (All EU/UK orders ship duties/VAT paid)
  
  For all other countries, please select "Rest of World" to find a retailer in your location.

• What is BioLite's warranty policy?

  BioLite offers a 1-year limited warranty. Please check out our warranty page for full details. We strongly recommend registering your products. This helps for faster response times with our Customer Service team when troubleshooting any issues or inquiries about your device.

• What's your return policy?

  We want to ensure that you have a great experience with your BioLite products. Our support team is here to help you answer any questions and troubleshoot any issues.
  
  1. Returns for refund are available only for customers that purchased directly from BioliteEnergy.com.
  
  2. Customers can request a return within 30 days of the order being delivered.
  
  3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return.
  
  4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined. For damaged or defective products, please see our warranty policy.

• Only one of my items arrived – where’s the rest?

  For orders with multiple items, they may ship in separate packages and may arrive on different dates by a day or two. If you have received a shipping confirmation email but have only received a portion of your order, it is likely that it is referring to only a partial shipment. Please refer to your original shipment email for full tracking information; click the tracking link and scroll down to see associated shipments.